At Smart Wellness Botanica™, we aim to deliver your order quickly, safely, and reliably. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
All orders are processed within 1–2 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Locations
We currently ship within the United States and to select international destinations. Availability of international shipping may vary by country.
3. Shipping Methods
- Standard Shipping
- Expedited Shipping
- Priority Shipping
Shipping methods and estimated delivery times will be displayed at checkout.
4. Shipping Rates
Shipping costs are calculated at checkout based on your delivery location, shipping method, and order size.
5. Estimated Delivery Time
- Standard Shipping: 5–10 business days
- Expedited Shipping: 3–5 business days
- Priority Shipping: 1–3 business days
Delivery times are estimates and may vary due to weather, carrier delays, or customs processing.
6. Order Tracking
Once your order ships, you will receive a tracking number via email so you can monitor your shipment.
7. Delayed or Lost Shipments
If your package is delayed or appears lost, please contact us so we can investigate and assist you.
8. Incorrect Shipping Information
Please ensure your shipping address is correct. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
9. Damaged Packages
If your package arrives damaged, contact us within 48 hours with photos of the damage so we can arrange a replacement or refund.
10. International Shipping
International customers may be responsible for customs duties, taxes, and import fees charged by their country.
11. Contact Us
Email: support@smartwellnessbotanical.com
Phone: +1 708-215-4845