Smart Wellness Botanica™ ("SWB," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or interact with our services.
1. Information We Collect
1.1 Personal Information You Provide
We collect information you voluntarily provide, including:
- Contact Information: Name, email address, mailing address, phone number
- Account Information: Username, password, account preferences
- Payment Information: Credit card numbers, billing address (processed securely through third-party payment processors)
- Health Information: Health concerns, symptoms, wellness goals provided via quiz or consultations
- Communications: Customer service inquiries, feedback, and reviews
1.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Information: Pages viewed, time spent, links clicked, referring URLs
- Location Information: General geographic location based on IP address
- Cookies & Tracking: Refer to our Cookie Policy for details
1.3 Information from Third Parties
- Social media platforms
- Analytics providers
- Marketing partners
- Payment processors
2. How We Use Your Information
- Process and fulfill orders
- Manage accounts and provide customer support
- Personalize user experience and recommendations
- Send transactional communications (orders, shipping)
- Send marketing communications (with consent)
- Improve products, services, and website
- Conduct research and analytics
- Prevent fraud and ensure security
- Comply with legal obligations
2.1 Health Information
Health-related information is collected solely to provide personalized product recommendations. This data is not shared for marketing purposes and is not used for insurance, employment, or credit decisions.
3. How We Share Your Information
3.1 Service Providers
- Payment processing (Stripe, PayPal)
- Shipping and fulfillment partners
- Email marketing services (GoHighLevel)
- Customer service providers
- Website hosting and analytics
3.2 Legal Requirements
We may disclose information if required by law or government authorities.
3.3 Business Transfers
Your information may be transferred during a merger, acquisition, or sale of assets.
3.4 With Your Consent
We may share information for other purposes with your explicit consent.
4. Your Rights and Choices
4.1 Access and Correction
You may access or update your information by logging into your account or contacting us.
4.2 Marketing Communications
You can unsubscribe from marketing emails anytime. Transactional emails will still be sent.
4.3 Cookies
You can manage cookies through browser settings.
4.4 Do Not Track
Our website does not respond to "Do Not Track" signals.
5. California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Request disclosure of collected personal information
- Request deletion of personal data
- Opt out of the sale of personal information (we do not sell data)
- Non-discrimination for exercising privacy rights
To exercise these rights, contact: privacy@smartwellnessbotanical.com
6. Data Retention
- Provide and maintain services
- Comply with legal obligations
- Resolve disputes
Health quiz data is retained for 3 years unless deletion is requested.
7. Data Security
- SSL/TLS encryption
- PCI-compliant payment processors
- Access control and authentication
- Regular security assessments
No system is 100% secure; absolute security cannot be guaranteed.
8. Children's Privacy
Our services are not intended for children under 13. Any data collected from children will be deleted promptly.
9. International Users
Our services operate in the United States. Data may be transferred and processed under U.S. laws.
10. Changes to This Policy
Updates will be posted with a revised "Last Updated" date. Continued use indicates acceptance.
11. Contact Us
Smart Wellness Botanica™
Email: privacy@smartwellnessbotanica.com
Address: 1206 w 127th Street Calumet Park Illinois 60827
Phone: +1 708-215-4845